Shipping policy

We offer free ground shipping on all orders to all 50 states in the USA.

UPS/USPS/FedEx will deliver within one to seven business days to all 50 states once we have shipped the item. US customers may select faster shipping by selecting expedited or priority shipping upon checkout. Please be aware that Saturday and Sunday are NOT considered shipping days.

Orders generally ship within 2 business days unless something unforeseen has occurred.

Orders may not ship the next business day for reasons including but not limited to: credit card processing errors, shipping and billing address verification, inventory availability, and high order volumes resulting from a promotion or sale or holidays.

Please allow one extra day of transit when purchasing a cover by itself.

Refuse Delivery
If you refuse the delivery of a package, you'll be charged for return shipping.

Claims
We promise to find solutions to any damage that arises as a result of shipping, including part replacement and any shipping charges resulting from returns and exchanges of damaged items. We will assist customers with filing a claim in the event of loss, theft, or denial signature. However, we are not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact about any loss or delivery disputes. 

Warranty & Damage Issues

Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at hello@loluemade.com. Our business hours are Monday thru Friday 8:30 am - 5:00 pm PST.  

Missing Items
If an item is missing from the order you receive, you must contact us at hello@loluemade.com within 7 days of the scheduled delivery date to inform us of the missing item(s). Our packages are checked for weight irregularities, and certain items will only be replaced as missing at our sole discretion.

*Please note: We are not responsible for lost, stolen, or refused deliveries.